Services

I build your website. Then I run it.

Most of the work happens after launch. Somebody has to write the posts, send the notices, and change the form when the office changes. Somebody has to patch the plugins, too — an out-of-date plugin is how most sites get broken into.

At most of the organizations I work with, nobody has that job. The content goes stale, a form quietly breaks, and nobody notices for months. The site is still up — it has just stopped doing anything for you. That is the part I stay for.

City of Farwell, Texas homepage.
Running this way since 2026

City of Farwell, Texas

A city of about 1,300 with no communications department. I built the site, three routed workflows and remediated every city document — and I have run the site, the notices and the social accounts every month since.

11pma resident reports a problem and gets a confirmation back
Two peoplereceive every report, so coverage never depends on one desk
Every documentreadable by a screen reader, not scanned from paper
Read the case study

The build

Once, at a fixed price

Your site, your forms, and the routing behind them — scoped from a conversation about what your team is still doing by hand, not from a template.

  • Forms embedded in your site, routed to the people who handle them
  • An automatic confirmation to whoever submitted it, in seconds
  • A notice and alert channel you own outright — email and SMS
  • Sensitive submissions encrypted in transit and on arrival
  • WCAG 2.1 AA on the site and on every PDF you put on it

What changes on day one: the retyping stops, and everything that comes in has somewhere to go.

What “routed” actually means

A submission does not go to one inbox. It goes where it belongs, based on what it is — and two people always get it, by email or text, so a day off never leaves something sitting. Yours gets built from what your team actually does; this is the shape of one.

How a submitted form is validated, sorted by type and delivered, with an optional social publishing add-onA form on the website is submitted, then validated and encrypted. A routing step reads what kind of submission it is and sends it down one of three paths: enrollments go to the director and the office manager, maintenance reports go to public works and a supervisor, and anything else goes to the front desk and a backup. Two people receive every path, by email or text message. Regardless of type, the sender gets an automatic confirmation and an encrypted record is filed. A separate optional add-on publishes branded content to Facebook, Instagram and LinkedIn on a schedule.Request formWhat is this about?SubmitYour site · any hourValidatedand encryptedSorted bywhat it isIf it’s an enrollmentDirector + office managerEmailText (SMS)If it’s a maintenance reportPublic works + supervisorEmailText (SMS)Anything elseFront desk + backupEmailText (SMS)Three routes · two people on each · email or textOn every submission, whatever the typeSender gets a confirmationAutomatically, in seconds — by email or textEncrypted record filedSearchable, and yoursOptional add-onBranded social content, written and published for youPosted on a schedule to the accounts you own, with alt text on every image.FacebookInstagramLinkedInRuns alongside the routing above — add it or leave it off.
Coverage is the point. One recipient is one point of failure — the form sits unread until somebody gets back. Two on every route means the work moves whether or not any one person is at their desk.

The month

Ongoing, at a flat monthly fee

On a schedule
  • Whatever your organization runs on, posted on time — event notices, agendas, blog posts, announcements
  • Email and SMS alerts written and sent when something happens
Kept current
  • The site itself updated, and its plugins updated and patched
  • Accessibility held at standard as new content goes up
As things change
  • Workflows changed as the way you work changes
Once a month
  • One planning meeting, with me, not a portal

The person who built it is the person who runs it. Nothing waits for a ticket, and nobody has to explain the setup twice.

What you get for it: a communications function, without a hire to make, a desk to fund or a role to advertise. No long contract — thirty days’ notice ends it.

Two things you can add to the monthly.

Social management is there whenever you want it. Creative direction is different — it is hands-on, it does not scale, and I keep a small number of them running at a time.

Add-on

Social management

Your accounts run to the same standard as the site — written, scheduled and posted to Facebook, Instagram and LinkedIn, with alt text on every image.

Written and scheduled Alt text on every image
Add-on · limited

Creative direction

Someone deciding how everything looks and sounds — the mailer, the invoice, the deck for the council meeting, the webinar and the video that comes out of it. I take a small number of these at a time, so everything that goes out is something I made.

Print Presentations Webinars & video Portals
Print & direct mailMailers, business cards, invoices and forms — designed as a set, not one-off.
PresentationsDecks built to be presented, not read off a screen behind you.
Websites as presentationsA live page instead of a slide file. It scrolls, it links, it stays up after the meeting.
WebinarsRun end to end — the deck, the registration page, the reminders, the follow-up.
Video from the same workThe presentation becomes a video, the video becomes the social cut. One pass, several places.
Employee portalsOne place staff actually go — forms, documents, schedules and the things they currently ask someone for.
Customer portalsA logged-in area for the people you serve, so the same questions stop arriving by phone.
Brand kept consistentEverything leaving your office looks like it came from the same organization.

See the work — 58 pieces, 18 organizations

Tell me what your team is doing by hand.

I’ll tell you whether I can automate it, what it would take, and what it would cost. Before you commit to anything.

Start a conversation Read the Farwell case study